Grievance Redressal
Last updated: 22 July 2026
Draft pending legal review. This document is a working draft and will be finalised after review by qualified legal counsel before public launch. Items marked [CONFIRM] require business confirmation.
Raising a grievance
Step 1 — Support: write to support@gyaniacademy.com or raise a ticket from the Help Centre. We aim to acknowledge within 48 working hours and resolve within 7 working days.
Step 2 — Grievance Officer: if unresolved, escalate to the Grievance Officer: [CONFIRM name], [CONFIRM email], [CONFIRM address]. The Grievance Officer will respond within the timelines prescribed under applicable Indian law, including the Consumer Protection (E-Commerce) Rules, 2020.
Complaints relating to an instructor's SEBI-regulated activities (outside this educational platform) should be directed to SEBI's SCORES portal at scores.sebi.gov.in.